Privacy & Data Policy

Information we collect

Website and contact information

If you submit the Lanseq contact form, we may collect:

• —your name
• —work email address
• —company or organization
• —the contents of your message
• —basic technical information required for security, abuse prevention, and service operation

We use this information to respond to enquiries, manage integrations and partnerships, provide support, and protect our services.

API and inference data

When you use Lanseq inference services, we process the information necessary to provide the requested model inference, which may include prompts, request parameters, model responses, usage information, and technical service metadata.

Lanseq does not use customer prompts, model inputs, model outputs, or inference content to train models.

How we use information

We use information only as reasonably necessary to:

• —provide and operate Lanseq services
• —process API and model inference requests
• —authenticate and manage access
• —provide customer support
• —respond to enquiries
• —measure usage and maintain service reliability
• —detect abuse, fraud, and security incidents
• —comply with applicable legal obligations

Service data and logs

Lanseq may maintain limited operational, security, billing, and diagnostic records necessary to operate and protect the service.

We aim to minimize the information retained and retain it only for as long as reasonably necessary for operational, security, contractual, billing, or legal purposes.

Service providers

Lanseq may use infrastructure, hosting, networking, email, security, monitoring, and other service providers to operate its services.

These providers may process information only as required to perform services on our behalf and subject to applicable contractual and security requirements.

Data sharing

Lanseq does not sell personal information.

We may disclose information where reasonably necessary:

• —to service providers supporting Lanseq operations
• —to protect the security and integrity of our services
• —to investigate abuse or fraud
• —to comply with applicable law, regulation, legal process, or valid governmental request
• —in connection with a corporate transaction such as a merger, acquisition, financing, or sale of assets

Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet service can guarantee absolute security, and users should avoid submitting information that is not necessary for the requested service.

International processing

Lanseq provides infrastructure services across networks and service providers that may operate in different jurisdictions. Information may therefore be processed in locations other than the location from which it was submitted, subject to applicable legal and contractual requirements.

Your choices and rights

Depending on applicable law, you may have rights relating to personal information, including rights to request access, correction, deletion, or other restrictions on processing.

To make a privacy-related request, contact: hello@lanseq.cloud

Third-party services

The Lanseq website or documentation may contain links to third-party services. Their privacy practices are governed by their own policies, and Lanseq is not responsible for those third-party practices.

Changes to this policy

We may update this Privacy & Data Policy as Lanseq services evolve or legal requirements change. The current version will be published on this page with the updated effective date.

Contact

Privacy enquiries: hello@lanseq.cloud

Website: https://lanseq.cloud